Bye Bye BookingNovember 22, 2017
One of the important, but often overlooked features when searching for a PMS system is the “Reason not Booked,” feature. By employing this menu item, and teaching your team to use it correctly, it offers the owners and managers valuable information into why they lost a particular guest.
It is great to know why guests have come to you and why they love your resort, but it is equally as important to learn whey they did NOT book, or why they chose a competitor.
Watch this very short video which will help explain this critical, but often ignored information. You will also see that with Mosaic Enterprise Solutions, the PMS system created for this industry specifically. we have the added benefit of dropping unbooked guests into “Lead Management” for further follow up and communication. Proactive outreach turns into real bookings and real dollars.