High Fives All Around

We would like to be one of the first to say, “Congratulations,” to our clients the Knapp family on the news their AOS/OHG designed park, “Cabana Club,” has been acquired by Margaritaville Resorts.

We first met this wonderful family at FARVC and we quickly went from consultants to friends. Designing their former blueberry farm into a stunning five star resort was a labor of love.

We worked together for two years drawing and reworking the plan, the market, the rates, the technology and finally opening the doors.

AOS could not have asked for a better group of siblings. It is bittersweet to see it sold, but we are thrilled for the family.

We know Margaritaville will be a stellar addition to Central Florida and guests will continue to enjoy the luxurious amenities at this fine park.

Congratulations to all!

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Training At The Beach-Yes Please!!


Once again, the AOS regional managers have gathered for their annual conference.

This time, the conference is being held in beautiful Bethany Beach Delaware.


This conference is an important tool in keeping our regional managers up to date on all things Outdoor Hospitality.

The goal, as always, is to equip our RM’s with the tools to equip your parks. 

Training topics will include:

  • Budgeting for Success
  • How to remove guests safely and legally from a park
  • Managing and exceeding expectations
  • Activities for your parks
  • Risk Mitigation
  • Guests’ guidelines versus Tenant Law
  • Road trip to nearby resort parks-designed by AOS and flipped to Sun

All RM’s in the AOS portfolio will also spend time in Roundtable discussions-learning from each other about what makes their parks tick.

Lastly, off hours will be spent with some beach time and meals together. 

Our RM’s work hard to make sure your parks meet and exceed the goals set forth. Each Monday the week is kicked off with RM meetings and Wednesdays are RM trainings. However, this annual in person conference gives them the opportunity to dive deep with leaders in the industry.

Here’s to a great week!!

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Thank You Team Members

As we celebrate Labor Day, we want to say a heartfelt, “Thank you,” the the AOS team members across the US.

These wonderful folks welcomed thousands of guests this season and helped create a lifetime of memories for friends, families, and adventure travelers.

Often short staffed and overworked, our team members were committed to their parks and exemplified customer service to those entering their campgrounds.

As the second season begins in the North, Northeast, West, and Midwest, those in the South and Southwest are gearing up for their peak season. We know they too will carry on the proud AOS tradition of customer centric service and welcoming atmosphere at your parks.

Not to be forgotten are the hardworking folks at AOS corporate. I work along side these fine people every day, and I am honored that they chose AOS as their work home.

Every week our AOS staff holds calls with the park team members to assist in everything from revenue strategy, risk mitigation, marketing, and operations. I see their dedication each and every day and they are a very important part of what makes us tick.

As Americans enjoy a day off, we want to honor you for your work and dedication. Thank you from your guests and us!!

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Welcome To The Team

We are thrilled to Welcome these (4) new properties into the AOS portfolio.

By the River RV in Kerrville Texas is a wonderful property along the Guadalupe River. It is part of the HTR Brand of properties and our third property in this growing portfolio. Our team members Ilana and Brent will be leading this riverfront park.

Added as well is Branches at Niagara, a gem outside the Niagara Falls National Park. Again, this is an HTR Brand property and is a stunning park with RV sites, cabins, zip lines, lakes, and a stellar staff. The entire staff is staying on board and will be running this beautiful property. Welcome Diana, Marcia, Elaine, Corey and the entire staff of Branches.

Last but not least, our friends from Canada have purchased Shady Shores RV and FairPoint RV and Marina on Lake Ontario in Sterling NY. It is hard to describe the beauty of this location and the commitment of the staff to continue the legacy built by Tim and Cheryl. Welcome to Megan, Nick, Ryan, John, Richard, and the entire staff.

We are always humbled by the trust our clients place in us to run their parks and run them well. We love working with the on site team to make these parks hum.

Thank you and welcome to team AOS!

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The Myth That Everyone Is Replaceable

I have always hated the saying, “Everyone is replaceable.” First of all, because it devalues people. Secondly, because it is simply not true.

It is with very heavy hearts we say, “Goodbye,” to one of our dear team members and night auditors, Jerry Chalmers.

Jerry was diagnosed with Pancreatic Cancer in early 2021 and he passed this week. Jerry has not been and will not be replaced.

Jerry was the sort of person everyone wants on their team. He was a “No Drama,” kind of guy. He just came to work, put his head down, and worked. He was a great team member, learned quickly, and was a behind the scenes kind of employee who sniffed out irregularities on daily postings and chased them down with a vengeance. Our clients will never know the savings he realized by finding things before they happened.

He also printed more than anyone I know, used more paper than all of us combined, and we had many laughs with him over this subject. He loved his family, his car, and the Baltimore Orioles.

He also loved working at AOS and never failed to tell us this. He, Lori, and Jody were a fierce threesome, and I know they have missed him since he left for treatment. He knew we were a special place and he promised to be back once he beat cancer. Sadly, this dream will not become a reality.

We are praying for his dear wife and sons. He is gone way to early from us and those near and dear to him.

Rest in Peace dear friend, you have not been and never will be replaced. G-d Speed.

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Reputation Is Earned

AOS team members across the country had a high level training this week on Reputation Management.

Rao, a part of our revenue management team led the training. As is the case with all AOS revenue managers, Rao knows his way around revenue, OTA’s and reputation management.

This week, He specifically focused on NPS “Net Promotor Scores” and how to improve them.

His training this week included the following:

  • Our current status vs NPS
  • How to increase surveys and return ratio
  • How can we increase NPS ? 
  • Future of Reputation Management and its impact on RevPOS. 

Most interesting is how NPS affects revenue. The following data, provided by Cornell University School of Hospitality Management confirms the importance of NPS.

If you are an AOS client, you know we train weekly on guest services, revenue management, budgeting, PMS systems reporting, and HR issues. No other team in the industry trains as much as we do. You can be sure your GM’s and Regionals are attending trainings and calls weekly to get them trained and moving in the right direction.

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Take a Listen

We were excited this week to have our Founder and CEO, Kathleen Walsh, featured on the “Fireside Chat,” series hosted by Brian Searl of Insider Perks and Cara Braeutigam of the Canadian Campground Association.

You can listen the the Podcast here.

They discussed 3rd Party Management for RV Parks and Campgrounds, who is and is not a good fit for 3rd Party Management, and why AOS is the fastest growing company in this space.

Take a listen to this informative discussion and let us know if we can answer YOUR questions regarding 3rd party management of your assets.

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Winning the West

It is with great excitement we announce the addition of two Durango Colorado parks to the AOS portfolio.

Colorado is one of our fastest growing states, and we are honored to be adding two more. Vallecito RV Resort near Vallecito Lake and Durango Riverside on the water in Durango.

We have great plans for these parks and you will want to check them out. We will be rolling out marketing, doing upgrades, and keeping Durango open year round for those ski enthusiasts who want to downhill at Purgatory or Cross County most anywhere in the area.

Vallecito RV Resort is located just minutes from beautiful Vallecito Lake at an elevation of over 7000 feet. We will be adding wifi and upgrading the cabins throughout the season. We are excited about this beautiful property.

The AOS team is on site on-boarding these parks and training the wonderful staff we have placed at these parks.

These are our 4th and 5th parks under these owners and we look forward to continuing the journey!

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Four Seasons at Lake Anna

For those of you interested in the Powerpoint presentation, please see the attached PDF version.

We appreciate you joining us today for the roundtable discussion of this great project. As we stated, this outdoor venue will bring a high-end resort style amenity to the already stunning area around Lake Anna.

Please feel free to reach me with questions. I can be reached at kwalsh@advanced-outdoor-biz

Check out some of the luxury parks we have helped build:

www.castawaysrvoc.com

Chesapeake KOA at Sunset Beach

Chincoteague Island KOA

Thank you again for your fantastic questions during our presentation. We look forward to seeing you at the lake!

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