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Let Us Do Your Heavy Lifting

September 30, 2018

As we go into parks and begin managing them, our first order of business is an audit of current practices, pricing, and staffing. As we work with our owners, we often find areas in need of attention. Team members may need to be re-trained or replaced. Guests or owners may have become too lax in … Continued

Look for Yourself-Not All Booking Engines Are The Same

September 20, 2018

When it comes to online bookings, campgrounds and outdoor hospitality venues are slowly realizing they need online bookings. They are learning that potential guests-even older ones-are going to go to their smartphones to make their decisions. We started online bookings at one of our properties just five days ago. In five short days they have … Continued

Managing Your Bookings for You

September 11, 2018

When it comes to bookings, the goal is always to close the deal when the guest is on the phone, Sometimes, the guest is not ready to book, do not have their credit card handy, or may want to speak to their spouse or group before booking. Mosaic Advanced has you covered. With most PMS … Continued

Branding Isn’t Just For Cattle

September 1, 2018

We speak to many of our clients about CVI. They in turn, look at us as if we have three heads. What is CVI and why is it important? CVI-stands for Corporate Visual Identity. It is what basically the branding of your property. For instance, attached is a branding board we did for a new … Continued

Road Trip Ramblings

August 28, 2018

Currently, I am sitting in the airport in Louisville KY awaiting my flight home. I just wrapped up a long road trip, visiting current clients and looking at properties for upcoming clients. I get to go home for a few days to see the hubby and the dog, and I am off again. What I … Continued

Extended Stay Trending

August 24, 2018

When thinking of park mix, transient sites versus extended stay sites and cabins are always a large part of the conversation. Industry reports suggest even some hotels are trending toward this type of lodging. In a Skift report posted this week, the mid range brand Red Roof Inn discussed diving deeper into the extended stay … Continued

Help Us Help You

August 9, 2018

We are knee deep in on-boarding new properties, and the phrase, “Help Me Help You,” often comes to mind. So many times, we fight well entrenched thoughts and processes that simply make no sense! When it comes to change, it never comes easy. We understand how tough it can be to take your park into … Continued

Group Bookings Made Easy

August 1, 2018

If anyone has ever dealt with AOS, they know we abide by the rule, “If we can get technology to do it-then we are on board!” Group Bookings is one of the processes that fall under this rule. One of the high end features of Mosaic Advanced is the Group Booking Code. Once a Wagon … Continued

Let Mosaic Advanced Do the Work for You

July 21, 2018

When running a busy resort park or campground, remembering all the information you want to communicate can be a never ending task. Who has the time? With Mosaic Advanced-you do! Our triggered correspondence option allows you to choose from an endless list of triggers to automatically send your marketing or informational emails to guests or … Continued

Make Your List and Check it Twice

July 16, 2018

Being in hospitality makes me a rather discriminating guest. As I write this blog, some of my family members and I are renting a home in Big Bear CA. We rented it off an OTA and closely examined the list of amenities for the home. We know what we like and wanted to make sure … Continued