Road Trip Ramblings

August 28, 2018

Currently, I am sitting in the airport in Louisville KY awaiting my flight home. I just wrapped up a long road trip, visiting current clients and looking at properties for upcoming clients. I get to go home for a few days to see the hubby and the dog, and I am off again. What I … Continued

Extended Stay Trending

August 24, 2018

When thinking of park mix, transient sites versus extended stay sites and cabins are always a large part of the conversation. Industry reports suggest even some hotels are trending toward this type of lodging. In a Skift report posted this week, the mid range brand Red Roof Inn discussed diving deeper into the extended stay … Continued

Help Us Help You

August 9, 2018

We are knee deep in on-boarding new properties, and the phrase, “Help Me Help You,” often comes to mind. So many times, we fight well entrenched thoughts and processes that simply make no sense! When it comes to change, it never comes easy. We understand how tough it can be to take your park into … Continued

Group Bookings Made Easy

August 1, 2018

If anyone has ever dealt with AOS, they know we abide by the rule, “If we can get technology to do it-then we are on board!” Group Bookings is one of the processes that fall under this rule. One of the high end features of Mosaic Advanced is the Group Booking Code. Once a Wagon … Continued

Let Mosaic Advanced Do the Work for You

July 21, 2018

When running a busy resort park or campground, remembering all the information you want to communicate can be a never ending task. Who has the time? With Mosaic Advanced-you do! Our triggered correspondence option allows you to choose from an endless list of triggers to automatically send your marketing or informational emails to guests or … Continued

Make Your List and Check it Twice

July 16, 2018

Being in hospitality makes me a rather discriminating guest. As I write this blog, some of my family members and I are renting a home in Big Bear CA. We rented it off an OTA and closely examined the list of amenities for the home. We know what we like and wanted to make sure … Continued

A Sign of Things to Come

July 10, 2018

Way too often, when visiting parks, signage is an overlooked part of operations. Either it is missing, sloppy, hand written, or uninviting. What does this tell the guest? Most are going to assume your operations are also going to be run in a less than professional manner. Greeting visitors with poor signage sets a sub-par … Continued

An APP a Day Keeps the Complaints Away

June 28, 2018

Today’s RV Park guests are more tech savvy than ever. They want the conveniences afforded them at hotels to translate into their outdoor experiences. This is where Mosaic Advanced comes into play. Not only does our seamless online booking engine allow them to book their stay online, but our smartphone app allows them to modify … Continued

A Greater Guest Experience in the Palm of Their Hands

June 23, 2018

Some of the greatest features we have in Mosaic Advanced are some of the smallest-namely the smartphone apps for every facet of your resort. Our guest app allows your guests to make and modify their reservations. Automated check in allows you to send them straight to their units or sites, with things like key codes … Continued

Winnebago Forecasts the Pulse of the Industry

June 21, 2018

In case you wondered about where the industry is headed, you need look no further than today’s Investor’s Business Daily headline: “Winnebago Earnings Surprise Sends RV Stock Soaring” A quick read of this article points out a few very important things: 1.) Our Blog post, “Supersize Me, Maybe Not?” is holding true 2.) The industry shows No signs of a … Continued