Property Management and Guest Operations
The Operations Division at AOS is committed to meeting the very highest level of property management efficiency and guest satisfaction in the industry. AOS has one of the most highly experienced operations teams in outdoor recreation management and each property team member is specifically trained and experienced in delivering top-quality guest services. We continually work to identify, track, and develop new and innovative technologies that we believe will further improve property operations. We also take great care to engage with our guests to ensure that they have a clear line of communication to the AOS staff during their stay at the property and how we might better support their needs during the duration of their stay. It is from many years of this level of personal interaction that has driven AOS to where it is today in terms of high-level property performance.
Human Resources, Staff Training, Compliance
Profitable property operations and positive guest experiences start with solid staffing and training. In this day and age of Social Media and Travel Blogs, it is now more important than ever to make sure that your staff is fully trained in property operations as well as what is expected of them.
More importantly, AOS monitors federal, state, and local employment laws and guidelines for compliance. Our team maximizes cost controls in worker’s and unemployment compensation as well as other related expenses. In addition, our team will provide a benefit package that is both competitive and affordable and encourages a working environment of trust and respect that diminishes the potential appeal of third party involvement.
Quality Assurance Assessments
At AOS we take quality control very seriously. From financial reporting to human and capital resource management AOS strives to make certain the highest levels of service and operations are being delivered to our clients, AOS proactively makes continual Quality Assurance Assessments (QAA) on property operations to inspect revenue performance, spending, and control of the property and provide property visitations. We also evaluate the performance of your physical plant operations and compliance with state and local ordinances.